Account Policies

This section of our Information Resource Center will explain in more detail our account policies and procedures.

Free Freight Policy

Updated June 2018

Orders of catalog service parts and/or Weatherguard (excluding pit steel, dock lip plates, bumpers, mechanical spring conversion kits and all hydraulic related products) which exceed $1800 will be shipped “free freight” for normal ground service to the contiguous 48 states using Multi-Fab’s carrier of choice. Free freight orders ship best method as deemed by Multi-Fab unless customer agrees to pay any applicable accessorial charges. Free freight orders can also be shipped to the local terminal for customer pick-up.

Note: Parts ordered that are not in our price book (on-line or printed) do not qualify as a component of the $1800 requirement.

New Customer Information/Credit Application

Please fill out this credit application as completely as possible, missing or incomplete information may delay the account set up process, sign and return it along with a copy of your State Tax Exempt Certificate. The State Tax Exempt Certificate is required by Multi-Fab to avoid charging tax on orders. If you have any questions, please contact Multi-Fab's Accounting Department and they will be happy to address your concerns. Please return this application and any supporting documents to ar@multi-fab.com.

Product Warranty Policy

Updated April 2013

All products manufactured and sold by Multi-Fab Products, LLC has a limited one year warranty with a number of provisions.

Purchase Policy

All orders must carry a minimum value of $25 net price. If the order is for less we will add a handling charge which will increase the order value to $25.