Parts to be returned (other than warranty or parts shipped in error by Multi-Fab) will be accepted under the following conditions:
• They must have been purchased no longer than six months prior to the request for return.
• You must call prior to the return to alert us to the fact that you will be returning goods and obtain returned goods authorization (RGA). You will need our invoice number or your PO number to obtain an RGA.
• You must include your copy of the RGA with the returned parts.
• You must pay the return shipping charges.
• The parts must be received in the same condition as they were shipped. Adequate packaging must be used when returning parts. No credit will be issued for parts received back damaged due to poor packaging.
• A 25% restocking charge will be assessed on all returns ordered incorrectly by your company or if we were not informed in advance of the reason for the return.
• Parts special ordered for you from another source as well as electrical/electronic parts are not returnable unless there has been a special arrangement made prior to the purchase.