TO OUR VALUED CUSTOMERS:

Multi-Fab Products, LLC manufactures and sells service parts and related steel components for dock leveler installation. These items are designed to repair or install on dock levelers manufactured by Kelley, Kelley Atlantic, Rite-Hite, Serco, Ellis, Blue Giant, McGuire, Overhead Door, Poweramp, Pentalift, Pioneer, DLM, Nova, Genquip, Copperloy, Nordock, Vestil/T&S and Bluff. We will consider the manufacture of replacement components to fill your needs. The following document details our purchase policy and product warranty policy.

Purchase Policy

• Orders of catalog service parts and now Weatherguard (excluding pit steel, dock lip plates, mechanical spring conversion kits and all hydraulic related products) which exceed $1500 will be shipped “free freight” for normal ground service to the contiguous 48 states using Multi-Fab’s carrier of choice. Free freight orders ship best method as deemed by Multi-Fab unless customer agrees to pay any applicable accessorial charges. Free freight orders can also be shipped to the local terminal for customer pick-up. Note: Parts ordered that are not in our price book (on-line or printed) do not qualify as a component of the $1500 requirement.
• Invoices must be paid in accordance with the terms as noted on the invoice unless other arrangements have been agreed upon by our credit department.
• Return parts (other than warranty or parts shipped in error by Multi-Fab) will be accepted under the following conditions:
1. They must have been purchased no longer than six months prior to the request for return.
2. You must call prior to the return to alert us to the fact that you will be returning goods and obtain returned goods authorization (RGA). You will need our invoice number or your PO number to obtain an RGA.
3. You must include your copy of the RGA with the returned parts.
4. You must pay the return shipping charges.
5. The parts must be received in the same condition as they were shipped. Adequate packaging must be used when returning parts. No credit will be issued for parts received back damaged due to poor packaging.
6. A 25% restocking charge will be assessed on all returns ordered incorrectly by your company or if we were not informed in advance of the reason for the return.
7. Parts special ordered for you from another source as well as electrical/electronic parts are not returnable unless there has been a special arrangement made prior to the purchase
• Prices are subject to change without notice. All orders will be filled at the current price.

Product Warranty Policy
All product manufactured and sold by Multi-Fab Products, LLC has a limited one year warranty with the following provisions:
• The product is not damaged or abused.
• The product has not been altered from the condition in which it was delivered.
• The product has been manufactured by Multi-Fab Products. Product that we have obtained for you from another source may not be covered by our warranty. If there is a question, please ask at the time of purchase.
• Electrical/electronic items are not covered by warranty unless special provisions are made.
• You must obtain a returned goods authorization (RGA) prior to returning the product to us. A copy of the RGA form must be accompany the returned parts.
• Credit will be issued following our inspection and agreement that the product was defective as it left our factory.
• Our liability is limited to the repair or replacement of the defective component(s).